FAQ & Contact

*UDPATED January 17th , 2022*

These are the most common emails we receive on a daily basis, and the answers:

  1. I didn’t receive an email confirmation after placing an order, did my order go through? The site is essentially just a front end for Paypal checkout, so as long as your Paypal payment went through, your order went through.
  2. I ordered X amount of days ago and haven’t received anything notification yet? Please check the current times below. Once a label has been printed you will receive a “Shipment is on it’s Way” email from Paypal with tracking info.
  3. How long does it take for an order to ship? Please see current turnaround time(s) below on this FAQ section of website.
  4. Can I request a title? Yes, email any requests to requests@sloppysecondsales.com.
  5. I sent a request email and haven’t heard anything back from you, what gives? We receive plenty of requests, and we go through them weekly. That being said, you will only receive a reply back if/when we fill a request.
  6. Why do you only charge X when X charges a lot more? We try to charge specifically for the -time- involved and the supplies/cost of operation. We don’t charge based on content. For example, Regular CDN Blurays have a set price, Blackseries (Multi Film) sets have a set price, even though some titles have 12+ hours of content. They cost the same amount of time for us to duplicate.
  7. Why does it taking so long to fill my order? We receive upwards of 60 orders per day, and everything is made to order. We try our best to keep things less than 15 business days, but at times that’s just not possible. The only options would be to raise prices, but this is obviously not what anyone wants. So with the reasonable pricing, comes some patience.
  8. My cases arrived cracked can I get a replacement no charge? As of January 2022, we only replace cases for orders that added the box protection/guarantee. If you would like a box/the ability to have cases replaced please search for “box protection” and add it to cart along with your items.

CURRENT TURNAROUND TIMES (as of Feb. 2022).

We have recently cut our turnaround times significantly. Most orders are now shipping between 5-17 business days, with a few exceptions (large orders, orders that require additional postage, orders containing preorders or new titles).

In addition if you open a Paypal case before a label has been printed, we are unable to print a label so your order will be refunded immediately.

CONTACT:

If you have a question about an order please open a ticket first, this will get you the fastest response.

If you are inquiring about the status of an order under 30 days old please re-read the FAQ.

If you are inquiring about the status of an order over 30 days old please open a ticket or email us at:

cinemadream@yahoo.com.