We offer full disc replacements for any defective discs received. This includes discs that are blank, damaged, or wrong title due to -our- mistake. These replacements will be issued and mailed at no charge to you.
Discs with “glitches”, “skips”, “freezing”, “no audio”, “no video” etc are player compatibility issues. We will have to make a replacement on a different media code (we have a small amount reserved as they are no longer in production) and will have to be sent on a future order that has paid shipping. We will also required video proof, photo(s) of the underside and the make/model of your player to address these issues.
As of 5/2024 we will use replacements on a different media code as our regular product/discs. These discs will not have the same white top w/ graphics as there’s only 1 media code that produces those in bulk. We use the different logo branded discs for replacements in hopes your player will be able to play that differently.
Replacements are tested in FULL, in ORDER during office hours. This means replacements do not ship overnight. Please do not email support asking where your replacement is, they all queue up in order and go out as soon as they are ready.
We only offer replacements for damaged cases and covers if you added box protection to your order (see FAQ for more info on this). Please email support at sloppysecondsales.com to begin the process.
We only resend packages outside of the USA that are undelivered/caught in customs if “Order Reship Insurance” (under order add on category) is added. Ordering without is at your own risk. Orders must be 90+ days old before a reship is inititated.
We do not currently accept returns or refunds, but if a situation arises that we accept a return, we do not refund initial shipping nor do we pay for return shipping. In addition any cases damaged or defective will be deducted from your refund. The items must be able to be resold, anything needing replaced will come out of the refund amount.
Becase of the way we batch duplication we cannot “cancel” orders after they have moved to “processing”.
We do not offer replacements for any quality related issues. If you have any questions about quality you can feel free to message us and we will be up front. But the general rundown is:
- A Single Movie on a Single Bluray comes from an HD source unless otherwise noted.
- A Single Bluray with Multiple Films (i.e. Blackseries, CDN Classics, Archives, TV series etc) derive from SD sources. They are on Bluray strictly for economics and convinience.
- DVD’s are always sourced from SD material. Playing SD material back on a 1080p setup will stretch/upscale. And even further, playing SD material back on a 4K setup will stretch it even further. Please consider your setup when purchasing.
Some players have issues with recordable media in general. We are not responsible if your player cannot play them. We test all of our masters on PS4, PS5 and a cheap $40 Philips Standalone Bluray player from Walmart.
To add, the more expensive Samsung 4K players have a harder time with recordable content, then the $40 Philips via Walmart. So we recommend you going that route if you want to play recordable media with ease.