One aspect of our site we’ve been trying to perfect are disc replacements. Usually only around 1 in 1000 orders require one, so we’ve been doing things mostly manually up until this point. Sadly, because of supply chain issues around the world, we have having to use different types of media code in the event that are good/normal bulk media codes are OOS or are awaiting shipment from China. Because of this, replacements have increased and our policy of manually duplicating and watching in full during office hours have created a backlog that has been upsetting some customers.
We’ve spent the last several weeks working on and perfecting a queue system that notifies us, the duplication team, the replacement team and customer service team exactly where everyone is in the queue.
All of this is housed at:
www.sloppysecondsales.com/replacement/
and will still follow the replacement policies outlined and agreed upon during checkout.
-Team Sloppy